Claims management
What this means for you
The outcomes, in plain English.
Someone picks up the phone
You get a direct line to a senior broker who already knows your firm — not a claims hotline.
Notifications done properly
What you say, when you say it, and how you say it all matter. We draft the notification with you, not at you.
An advocate, not a postbox
We challenge insurers on coverage, push back on reservation of rights, and make sure your interests are represented.
How it works
Our process.
The same senior broker takes you through every step — no handovers, no being passed around.
- 01
Triage call
Same-day call to understand the facts, confirm whether this is a circumstance or a claim, and agree next steps.
- 02
Notification
We draft and submit the notification, making sure it captures what insurers need without saying more than it should.
- 03
Ongoing management
We sit on calls with insurers and defence lawyers, chase movement, and keep you informed in plain English.
- 04
Closure & renewal impact
We agree how the matter is presented at renewal so it doesn't unfairly punish you next time around.
Why Birchin
Why we handle this better.
Same senior team, every step. No handovers, no scripts, no conflicts — just a broker who knows your file.
- Senior brokers handle claims directly — the same people who placed the cover.
- Long-standing relationships with claims teams at the major PI insurers.
- We're independent — no pressure to keep an insurer happy at your expense.
- Clear, written advice at every step, so you're never guessing.
FAQs
Questions we get asked.
Related sectors
Who we do this for.
Let's talk
Ready to get started?
Fifteen minutes on the phone is usually enough to know whether we can help. No hard sell, no obligation.