Claims & notifications
Need to notify a claim or circumstance?
Take a breath — you're in the right place. With Birchin a senior broker handles your notification personally, from the first call through to resolution. No queues, no scripts, no being passed around.
Do — straight away
- Notify us as soon as you're aware of a claim or circumstance — early notification protects your cover.
- Write down the facts while they're fresh: dates, people, what was said.
- Keep all related documents, emails and file notes together.
- Tell us even if you're not sure it's a claim — a quick call is free and clarifies things.
Don't — until we've spoken
- Don't admit liability or agree to settle anything.
- Don't offer to remedy the work or refund fees without advice.
- Don't correspond with the other side about the dispute.
- Don't delay — most policies require prompt notification.
Notify online
Give us the essentials and a senior broker will call you back to take the full details. There's no such thing as too early.
Prefer the phone? That's often quickest for a live matter — 0117 457 6970.